MBTI Insights Support

Frequently Asked Questions

1. How do I take an assessment?

Open the app, choose either the Full version (93 questions) or Quick version (48 questions) on the home screen, then pick the option that best fits you for each question. Your personality type and report are generated automatically once you finish.

2. What's the difference between Full and Quick?

The Quick version (48 questions) gives you your type and a basic reading fast. The Full version (93 questions) is more accurate and unlocks all 10 in-depth modules (four dimensions, Jungian functions, rarity, famous people, deep analysis, relationships, romance, career, growth advice, and more).

3. Do reports cost money? How do I unlock one?

The basic result of each assessment is free to view. To read the full report, tap "Unlock full report" at the bottom of the report page and complete the purchase via the App Store. Each unlock is a one-time consumable purchase tied to that assessment.

4. I paid but it didn't unlock / it keeps spinning. What now?

Please make sure your network is working and give the App Store a moment to sync the transaction. If it still isn't unlocked, try: (1) fully closing and reopening the app; (2) confirming your Apple ID payment status. If you were charged more than once or still can't unlock, email us with your receipt and we'll help as soon as possible.

5. Can I get a refund?

App Store refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID to request one. You're also welcome to email us if you need assistance.

6. I got a new phone — are my old reports still there?

All data (assessment history, orders, unlock status) is stored only locally on your current device. There is no server and no cloud sync. After switching devices or reinstalling, previous local records cannot be recovered, and consumable purchases cannot be restored across devices.

7. Can I save or share my report?

Yes. After unlocking the full report, you can export it as a PDF from the report page. On the share card page you can generate a personality card to save to your photos or share with friends.

8. How do I switch between English and Chinese?

On the "Me" page you can switch between Simplified Chinese and English. The entire interface and report content update instantly.

9. Are the results accurate?

Results are generated based on public personality models such as MBTI and are intended for self-exploration and entertainment only. They do not constitute a clinical diagnosis, medical advice, or a basis for career decisions.

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